What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Maestro, American Express) and PayPal.
Can I change or cancel my order after placing it?
If your order has not yet been processed, we may be able to help. Please contact us at info@pawberrylane.co.uk as soon as possible.
Is my payment secure?
Absolutely. Our checkout uses 128-bit SSL encryption and is fully PCI-DSS compliant, meaning your payment is protected by industry-leading security. We do not store your payment information — it is securely processed by our trusted payment provider.
How long does shipping take?
- Order processing time: 1-2 business days
- Shipping time 4-6 business days
The estimated total delivery time is 5-8 business days. Shipping costs are free.
Can I change my shipping address?
If you made a mistake or moved recently, email us at info@pawberrylane.co.uk soon as possible. If your order hasn’t been processed yet, we’ll do our best to update your address. If it has already shipped, changes may no longer be possible.
Do I have to pay for return shipping?
Yes, unless the item is defective or we sent you the wrong item, you’ll need to cover return shipping costs. This is typically around £12 depending on your courier. We strongly recommend choosing a service that includes tracking so you can be sure your return arrives safely.
How do I return an item?
Simply email info@pawberrylane.co.uk with your order number and reason for return. We’ll send you detailed return instructions. Don’t forget to use tracked shipping to ensure your package arrives safely — we’re not responsible for items lost in return transit.
Do I have to pay for return shipping?
Yes, unless the item is defective or we sent you the wrong item, you’ll need to cover return shipping costs. This is typically around £12 depending on your courier. We strongly recommend choosing a service that includes tracking so you can be sure your return arrives safely.
When will I get my refund?
Once we receive your return and inspect it, we’ll process your refund within 2 days. The refund will go back to the original payment method and will include the full item value and any initial shipping fees you paid.
Are your products safe for puppies and kittens?
Absolutely. All our products are carefully selected with the safety of young pets in mind. We work only with trusted suppliers and prioritise non-toxic, durable and pet-safe materials. Whether it's a bed, toy or accessory, safety is our first concern. That said, we always recommend supervising your puppy or kitten while using any new item, especially during the first few uses.
Do you provide sizing guides?
Yes, we offer detailed sizing charts on relevant product pages. These guides help you choose the best fit for your pet based on measurements and breed type. If you're unsure between sizes, feel free to contact us and we’ll gladly assist you in finding the right match.
Do you use cookies?
Yes. Cookies help improve your experience by remembering your preferences and shopping cart. You can control or disable them in your browser settings. Note: disabling cookies may affect site performance.
Is my personal data protected?
Definitely. We comply with GDPR and only collect essential data to process your order. You can request access, correction, or deletion of your data at any time by sending an email to info@pawberrylane.co.uk.
Are all the photos on the website real?
Not all of them. Some images on this website are AI-generated to give you a better idea of what the product might look like in a similar or styled environment. These images serve as visual inspiration — the actual product details remain the most important reference.
Got questions about a specific product? Feel free to reach out because we're happy to help.